Rice University logo
 
Top blue bar image OIT News
Office of Information Technology
 

Archive for the ‘In the News’ Category

Self-Service Password Reset for Banner/Edgar Now Available

Thursday, April 11th, 2019

This is a reposting of an email sent to Rice community on 4-5-19.

 

Greetings,

A new self-service password reset application is now available to all Banner/Edgar users. If you have a valid Rice NetID and have enrolled in Duo Security (Two-Factor Authentication), you will be able to use the new self-service application 24/7 to reset your Banner/Edgar password and unlock your Banner/Edgar account.

If you haven’t enrolled in Duo Security, please follow the Duo Enrollment Guide at https://kb.rice.edu/page.php?id=70779 to enroll in Duo at https://mynetid.rice.edu/ so that you can use it for two-factor authentication.

Please make sure you are on Rice campus network. If you are on Rice Visitor wireless or off campus, you will have to first log into Rice VPN (Virtual Private Network) in order to use the self-service password reset.

To access the self-service password reset application, please click the following link:

https://edgar.rice.edu/forgot.html

You will be prompted for login using your NetID and password. You will then be prompted with Duo Security. After you are authenticated, please follow the instructions on the screen to complete verification and password reset process.

If you experience any issues, please send an email to help@rice.edu or call 713-348-HELP(4357) for assistance.

Sincerely,

Administrative and Enterprise Systems and Services
Office of Information Technology
Rice University

 

Important Changes to the My NetID Portal

Wednesday, April 10th, 2019

This is a reposting of an email sent to Rice community on 4-10-19.

Dear colleagues,

As you may know, attackers were able to steal the usernames and passwords of employees with access to admissions portals at several higher education institutions.  The attackers took advantage of flaws in those institutions’ password recovery process.  Once they had access, the attackers were able to download private admissions data.

While our password recovery process does not have the same flaws and is not susceptible to the same type of attack, this incident illustrates that attackers are targeting our account passwords and the tools that manage them.

What we are doing to protect Rice

Two weeks ago, we enhanced our account portal, My NetID, to send email notifications when certain key changes are made.  This includes updates to your password, contact information, and email addresses.  The notifications will be sent to your Rice email address along with the external contact email address listed in the My NetID portal.  If you receive an email notification and you did not make any changes, you should contact the OIT Help Desk at 713-348-HELP or helpdesk@rice.edu.

Additionally, on April 22nd, we will begin requiring Duo, our multi-factor authentication (MFA) system, to access the My NetID portal.  Anyone that has not already set up Duo will be required to do so upon login to https://mynetid.rice.edu.  This change will make it more difficult for attackers to use stolen usernames and passwords to access the account portal and make changes to our accounts.

This enhanced protection will soon be available on other services on campus, starting with those that store or process sensitive, confidential, or other private information, including Slate, our admissions portal, and general access to employee payroll and direct deposit information.

More Information

If you would like to enable this protection now, simply log into https://mynetid.rice.edu and click on “Two-Factor Authentication” in the left hand menu and then click on “Enable Two-Factor Authentication” to start the Duo setup process.

You can also set up or change your external contact address, the one that will receive account change notifications, while logged into the portal.  You can do this by clicking on the menu option titled “Contact Information” in the left hand menu of the page.

A full walk through of this process can be found here:
https://kb.rice.edu/duoguide

For information about managing your Duo devices visit:
https://kb.rice.edu/manageduo

For information about traveling with Duo visit:
https://kb.rice.edu/duotravel

For information about Multi-Factor Authentication visit:
https://kb.rice.edu/whatismfa

Thank you for helping us protect our resources and the privacy of our data.  If you have any questions, please contact the OIT Help Desk at 713-348-HELP or helpdesk@rice.edu.

Thank you,

Marc Scarborough
Chief Information Security Officer

Migration to Windows 10

Monday, March 4th, 2019

This is a reposting of an email sent to Rice community on 3-1-19.

Dear colleagues,

Since December 2017, OIT has been deploying all new PC computers with the Windows 10 operating system. In August of 2018, OIT migrated all classroom and podium machines to Windows 10 and Office 2016 in order to ensure compatibility with new hardware and software, and take advantage of new features and security improvements.

As you may be aware, Microsoft announced it will no longer support or provide security updates to Windows 7 after January 14, 2020.  This presents a potential burden of risk to Rice’s computing environment.

As a result, any Rice faculty or staff members’ systems running Windows 7, will need to be upgraded to Windows 10.  We are asking for your assistance to complete an upgrade of your PC system(s) to Windows 10 by December 2019.

Rice OIT has prepared an automated way for you to upgrade your machine(s) to Windows 10 at your convenience.  In order to take advantage of the self-service upgrade, your machine must be a member of the Rice’s Active Directory (ADRICE).  If your PC is not on ADRICE or you are not sure, OIT can schedule a time with you to facilitate this process and help kick start your Windows 10 upgrade. Once you are running Windows 10, OIT will also have a self-service upgrade available for use of Office 2016.

OIT representatives will be following up and visiting each department over the next couple of months to ensure your migrations are going as smoothly as possible.

If you are ready to upgrade your machine to Windows 10, please contact the Help Desk at 713-348-4357 or submit a request by emailing helpdesk@rice.edu and we will get you started.   For more specifics on the migration process and its requirements as well as additional information on features of Windows 10, please refer to the following Rice KB articles.

In order to ensure the security and integrity of computer systems running at Rice, any computing device running unsupported operating systems or configured in an insecure manner are subject to restrictions when connecting to the Rice network.

Sincerely,

Mike

Mike Dewey
Director – Campus Services
Office of Information Technology

 

OIT Seeking Graduate Student Interns

Monday, February 4th, 2019

Photo of OIT's table at Internship Expo

 

 

 

OIT is hiring Rice graduate students for paid internships this summer. Rice staff members Chris Brown, John Mulligan, and Zheng Fan (left to right) explained the opportunities to students at the Rice Center for Career Development’s Spring Career Fair and Internship Expo on February 1. (Read more about the 2018 summer program.)

 

OIT’s Graduate Student Internship Program 2019

The Office of Information Technology (OIT) is currently seeking Rice graduate students planning a career in the IT industry for summer 2019 internships.

The OIT’s Graduate Student Internship Program is a paid and intensive internship offering Rice graduate students an
opportunity to work closely with senior systems analysts, software engineers and systems directors at OIT, and receive an inside look at their potential career path and gain valuable hands-on experience as a professional in the IT field. The program is both professionally and academically beneficial.

Internship Goals

• Gain practical and professional experience in the IT field.

• Further develop data science skills and expertise.

• Gain knowledge of technology stacks behind successful web projects and how to choose a technology stack for web application development.

• Explore career opportunities – participants can gain insights into the daily operations inside OIT and hands-on
experience as a professional in the IT field.

• Find Mentors – senior systems analysts, software engineers and systems directors at OIT can help guide participants through the internship program and expose participants to opportunities to which they can aspire.

Eligibility Requirements

• Currently pursuing a Master’s Degree in Computer Science or related area of study.

• Must be enrolled in Rice University during time of internship.

• Completed at least one semester at the university to qualify for an internship.

• Able to commit 40 hours per week in the summer.

• Ethics, integrity, and sound professional judgment.

• Strong problem solving skills with the ability to analyze and interpret data.

• Excellent communication and organizational skills.

• Ability to learn new technical skills as needed.

• Other required skills per specific job description.

Online Application Process

Apply online through March 10 via the Rice Job Board:

http://jobs.financialaid.rice.edu

Additional Information

• Interns will participate in training during the first week of the internship. This training program will expose interns to our culture and provide a knowledgebase to draw upon throughout the remainder of the internship and beyond.

• Compensation – Interns receive a competitive salary based on skill level.

Summer 2018

40 hours per week

10 – 12 weeks

Schedule:  8 am – 5 pm

On campus: Cambridge Office Building or Ryon Lab

Internships

 

• Web Application Developer

• Salesforce CRM Developer

• Systems Support Analyst

• Data-Driven App Developer

•Research Computing Infrastructure Developer

Specific qualifications and more information on roles and responsibilities for each internship are online (http://jobs.financialaid.rice.edu).

OIT Table at Internship Expo

About OIT

The Office of Information Technology (OIT) is the university’s central technology provider, supporting research, academic and administrative systems, other core applications and voice, network, and computing infrastructure for the Rice community. OIT is an integral part of Rice committed to supporting the university’s mission through innovative uses of technology and service excellence.

OIT Summer Intern Program

Sunday, September 23rd, 2018

photo of OIT Summer Interns and Mentors

by Zheng Fan, Director of Enterprise Systems

This summer I was lucky to have an opportunity to lead the first OIT sponsored student internship program and to have a role of mentor to several student interns. For me it turned out to be a really great experience – challenging, enjoyable and rewarding. What I valued the most from this experience was the opportunity to be a part of student interns’ success and support for Rice V2C2 goal.

Mentoring was a truly challenging and rewarding experience. I wasn’t alone in this journey. Thanks to the support from Klara, Randy, fellow mentors and colleagues, I was able to step out of my busy day-to-day responsibilities and team up with fellow mentors to work together to make the internship a success. What I enjoyed the most is the opportunity to get to know each of the amazingly talented Rice student interns and help them overcome challenges and succeed in several real-world projects, such as Rice Global Website Development to improve Student/Faculty Pages, OpenScholar Template Design, Status Page Widget Development, Data Analytics for FE&P and so forth. All those real-world work assignments were designed to help interns test drive their careers and gain hands-on experiences as a professional in the IT field.

Another rewarding experience from this internship leadership journey was witnessing how the internship program was able to transform and help prepare the students for career success. Many project tasks required the interns to collaborate with other OIT staff, participate in discussions, share their ideas, and present their prototyped work. While learning new software development skills, the interns improved their soft skills for better problem solving, critical thinking, communication, and presentation. Many of the interns are international students coming from different cultural backgrounds. This internship also provided them an opportunity to be exposed to the daily operations inside OIT and learn about the American workplace culture, values, and expectations.

I am looking forward to 2019 for our next OIT sponsored summer internship program for Rice students!

photo of 6 summer interns

 

 

 

Five of the 10 summer interns.

From left to right: Yijun He, Eva Ma, Kangkang Li, Weiheng Qiu, and Jialu Xu.

 

Interns’ Perspective

Yijun He: “I’ve had a fulfilling summer. OIT has provided an amazing project, which closely aligns with the real day-to-day job as a software engineer and helped me to be in touch with not only the technology, but also the industry-like work and life style.”

Eva Ma: :My mentor and the other interns were extremely helpful. They were always willing to discuss with me when I was exploring something new.”

Kangkang Li: “The benefits of the internship program included the valuable chance to experience the professional IT workplace.”

Weiheng Qiu: “When I was stuck in a problem or not sure which design was better, my mentor explained patiently to me and helped me get on the right track. This taught me a lot and gave me a deeper understanding of this project.”

Jialu Xu: “I think the most useful thing I got from this internship is that now I can showcase what I built to employers confidently to demonstrate my ability to grasp many technologies in short period of time.”

Welcome Summer Interns!

Wednesday, June 20th, 2018

OIT hired nine graduate students and one undergraduate for the new summer internship program in support of the V2C2 goal to offer more work opportunities for Rice students.  Zheng Fan is coordinating this new initiative and is assisted by OIT staff mentors, John Mulligan, Henry Nguyen, Laura McCord, Chris Brown as well as Terie McClintock from FE&P. Zheng, John, Chris and Matt Barnett participated in the Center for Career Development’s Career and Internship Expo in February to recruit Rice graduate students for these internships.

2018 CIO 100 Award Winner

Tuesday, May 22nd, 2018

This is a reposting of a Rice News article.

by Matt Wilson, Rice News

May 7, 2018

Rice University and its Information Technology (IT) staff were selected as a 2018 CIO 100 Award winner for work related to Hurricane Harvey. This highly competitive award program recognizes organizations around the world that exemplify the highest level of operational and strategic excellence in IT. CIO is part of IDG, the world’s leading technology media, data and marketing services company. Representatives from the winning companies will be honored at the CIO 100 Symposium and Awards Ceremony Aug. 15 in Rancho Palos Verdes, Calif.

Residential Colleges: Security cameras installed after months of delay

Thursday, March 29th, 2018

This entry is a reposting of a Thresher article.

by Rishab Ramapriyan, Rice Thresher

March 28, 2018

After months-long delays, the Rice University Police Department and the Office of Information Technology have completed installation of security cameras at six residential colleges and have scheduled installation at the remaining five colleges.

RUPD and OIT planned to install cameras at Lovett College as early as spring 2017, former Lovett President Tessa Fries said in March 2017. The first installations at Lovett and Sid Richardson Colleges did not occur until December, according to William Deigaard, OIT director of Networking, Telecommunications and Data Center.

“Installing cameras in residential spaces is a bit more complicated than in academic and administrative buildings, due to the need to balance security and student privacy,” Deigaard said. “This has led us to take a slower, more iterative design and re-design approach so that things we learn from the first colleges can be applied to the others.” Read the complete Thresher article.

OIT to refund students for overcharges on double-sided printing

Monday, February 19th, 2018

This entry is a reposting of a Rice Thresher article.

by Cameron Wallace, Rice Thresher

February 13, 2018

The Office of Information Technology will refund students who have been overcharged on printing since last summer as a result of an error in printing software, according to a mass email sent to all Rice students by OIT Campus Services Director Mike Dewey on Monday.

The OIT website states that, when printing, students will pay per piece of paper, meaning that printing duplex should be less expensive than the alternative. Since last summer, however, an error in Owlnet printing software settings resulted in students paying for two sheets of paper even when printing duplex, Dewey said.

Donaldo Almazan, a Brown College senior, said that he and a friend, Jonathan Pan, another Brown College senior, first noticed that they were being charged for two pages when being duplex last summer while taking summer classes. After discovering the problem, Pan and Almazan began taking screenshots immediately.

“Me and Jonathan were working in Mudd Lab one night, when we were in summer classes, and we were going crazy with it coming up with conspiracies when we found out,” Almazan said.

Pan said that after being initially shocked by the realization, he later attributed it to a misunderstanding in printing policy, and believed that the wording on the website was simply misleading.

Read the complete Thresher article.

OIT improves Wi-Fi, receives positive reception from undergraduates

Monday, February 19th, 2018

This entry is a reposting of a Rice Thresher article.

by Will Ledig, Rice Thresher

January 16, 2018

Over the fall 2017 semester, the Office of Information Technology made improvements to on-campus Wi-Fi, and is seeking student feedback as it prepares to make even more improvements, according to Mike Dewey, director of campus services for the OIT.

“We see fewer tickets coming in about users being disconnected or unable to connect,” Dewey said. “We do, however, still see and hear feedback about the performance not being what users expect or want.”

For eight weeks last semester, the OIT installed a system that studied and interpreted the performance of the Wi-Fi in order to to help diagnose issues with the Wi-Fi, according to Dewey.

“This interface could then be used to help us isolate and focus on troubleshooting some particular issues that we were seeing (and in some cases not seeing),” Dewey said. “It also provides very good information about what applications and traffic patterns are used on the wireless network.”

Read the complete Thresher article.