This entry is a reposting of a Rice Thresher article.
by Will Ledig, Rice Thresher
January 16, 2018
Over the fall 2017 semester, the Office of Information Technology made improvements to on-campus Wi-Fi, and is seeking student feedback as it prepares to make even more improvements, according to Mike Dewey, director of campus services for the OIT.
“We see fewer tickets coming in about users being disconnected or unable to connect,” Dewey said. “We do, however, still see and hear feedback about the performance not being what users expect or want.”
For eight weeks last semester, the OIT installed a system that studied and interpreted the performance of the Wi-Fi in order to to help diagnose issues with the Wi-Fi, according to Dewey.
“This interface could then be used to help us isolate and focus on troubleshooting some particular issues that we were seeing (and in some cases not seeing),” Dewey said. “It also provides very good information about what applications and traffic patterns are used on the wireless network.”
Read the complete Thresher article.