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Traveling with Technology

September 24th, 2018 by OIT News

image of suitcase icon on keyboard

by JoAnna Parker Martin

You may not be aware that traveling internationally greatly increases the risk of your information and device data being compromised, whether through theft or intrusion. These risks need to be evaluated, mitigated, and wherever possible avoided. The best way to do this is to plan ahead! In order to protect you, our community, and Rice resources from the risks associated with traveling internationally, the Information Security Office (ISO) recommends that the following specific precautions be taken.

 

 

Before the Trip

  • Research the international requirements for each country you plan to visit. The State Department has travel safety information for every country on their website. Some countries have restrictions on encrypted devices. Familiarize yourself with your destination’s laws about technology and check especially for encryption import restrictions. Violating these restrictions can result in your devices being confiscated!
  • Plan to take only what you absolutely need. Leave all unnecessary devices or equipment in the US.
  • If you must take your data/device with you, follow these guidelines.
    • Make sure the operating systems and all applications are patched with the latest available versions.
    • Make sure devices have OS appropriate anti-malware packages installed.
    • Uninstall unused applications and turn off any unneeded background services since those can be used as possible “back doors” to get into your system.
    • Remove sensitive or confidential information from your devices before traveling. You can safely store data on university servers for later access.
    • Check if your device or devices, including externals such as thumb drives are encrypted.
    • Make sure that the password you use to get into your computer is different from the one you use with your Net ID and different from any other services you use. This will protect you in the event you are required to give up your encryption password at a border check.
    • If your destination country allows the use of VPN, use it when you connect to Rice resources. This will create a secure tunnel protecting your information. As of August 1st, 2018 AnyConnect VPN  is the software to use for this purpose.
    • Change your NetID password before traveling and change it again upon return by visiting https://mynetid.rice.edu/.

All of these things can be done with the assistance of your divisional representative or by contacting the OIT Help Desk. Many of these steps require preparation and planning. The sooner you contact us before your trip, the better!

While Traveling

  • Disable all wireless communication technology when not in use. This means Wi-Fi, Bluetooth, NFC, RFID, etc. The simplest and fastest way to accomplish this is by putting your device in airplane mode.
  • Power off systems when not in use.
  • Turn off “join wireless networks automatically” on all mobile devices. Avoid internet cafes and any wireless hot spots that ask to install any programs or certificates in order to use it.
  • Use web-based resources while traveling when available (webmail, rice.app.box, etc.) using AnyConnect VPN.
  • Make notes of anything that appears odd or unusual while using your devices.
  • Whether using someone else’s or your own computer, never accept patches or updates while in foreign countries.

Upon Return

  • If you traveled with your own mobile device or laptop, check for and install any OS or program updates before connecting back onto Rice campus systems.
  • If you experienced any anomalies or suspicious activity, report it to the Information Security Office or the OIT Help Desk so that we can help you investigate. Please provide an itinerary or log of when during your trip these occurred. This can aid with investigation.
  • Change any passwords used while abroad using a secure and trusted machine. Remember, sometimes a complex and unique password is the only thing preventing someone access to your information.

Ultimately you are responsible for keeping your risk low and the information and devices you use protected, as laid out by Rice University Policy No. 832. You can set your mind at ease about your devices and your data, both personal and university owned, by following these steps.

If you have any questions regarding these recommendations, please contact your department OIT representative, the ISO, or call the OIT Help Desk (713-348-HELP).

New tool: IT Status

September 24th, 2018 by OIT News

This article is a reposting of an email message.

From: Mike Dewey, Director of OIT Campus Services

Sent: September 7, 2018

Subject: OIT-Alerts being replaced with a new tool – IT Status

 

Dear Colleagues,

OIT has been piloting a new tool, IT Status, to keep the campus informed of unexpected incidents and planned maintenance outages on IT systems. During
this pilot, we have been simultaneously sending alerts via the new IT Status service as well as the old OIT-Alerts mailing list. On September 14, 2018, OIT will be discontinuing the old OIT-Alerts and fully migrate to the new IT Status alerting system. As a result, current members of the OIT-Alerts mailing list will be automatically migrated to the new system on September
14.

To quickly outline some the IT Status service capabilities:

  • IT Status shows a quick systems update in the upper right corner of the OIT Home Page (https://oit.rice.edu). The dot next to IT Status
    indicates the overall health of campus IT systems and you can see if there are scheduled items or current issues. You can see more details by clicking
    on the links.
  • You can check current or planned outages any time without waiting for an email message by going to the web page, https://status.rice.edu.
  • The tool also permits you to subscribe and unsubscribe to specific services. For example, you may be interested in knowing what is going on
    with Canvas but not interested in seeing is what is happening with Edgar (or vice versa)
  • You can receive updates in your areas of choice via email, text messages, or Atom or RSS feeds. Use the “Subscribe to Updates” button in
    upper right corner to set this up. Initially, as an OIT-Alerts member, you will receive updates to all services but, as stated previously, you can
    unsubscribe to items that don’t interest you.

In the past, many staff served as their department’s or group’s contact for OIT-Alerts and relayed messages as appropriate. Now that individuals can
control the topics for which they receive alerts, OIT recommends everyone managing their own preferences using IT Status.

To learn more about IT Status, read this article in the OIT Knowledgebase. If you have questions about how to
use this new tool, contact the OIT Help Desk at 713-348-HELP (4357) or at helpdesk@rice.edu.

Sincerely,

Mike Dewey

Director – Campus Services

Help Desk Station in Fondren

September 24th, 2018 by OIT News

Right after Labor Day, Student Computing Consultants began to staff a Help Desk station on the first floor of Fondren Library in the evenings. Hours are Sunday – Thursday from 7 – 11 pm.

Offered services:  

• basic troubleshooting

• network connectivity assistance

• help with printing issues or refilling paper

• account management

• reset password

• email setup

For more advanced technical needs, individuals may need to contact or bring their device to the Mudd Help Desk.

 

2017-2018 OIT Annual Report

September 23rd, 2018 by OIT News

cover of the OIT Annual Report

 

 

 

 

 

 

 

Learn more about OIT’s projects and initiatives by reading this year’s OIT Annual Report.

Our goal is to provide the Rice University community with effective, innovative and client-focused technology solutions. We support research, academic and administrative systems, voice, network, computing infrastructure, identity and access management, security and other core systems. We strive to be an integral part of Rice committed to supporting the university mission through innovative uses of technology and service excellence.

OIT Summer Intern Program

September 23rd, 2018 by OIT News

photo of OIT Summer Interns and Mentors

by Zheng Fan, Director of Enterprise Systems

This summer I was lucky to have an opportunity to lead the first OIT sponsored student internship program and to have a role of mentor to several student interns. For me it turned out to be a really great experience – challenging, enjoyable and rewarding. What I valued the most from this experience was the opportunity to be a part of student interns’ success and support for Rice V2C2 goal.

Mentoring was a truly challenging and rewarding experience. I wasn’t alone in this journey. Thanks to the support from Klara, Randy, fellow mentors and colleagues, I was able to step out of my busy day-to-day responsibilities and team up with fellow mentors to work together to make the internship a success. What I enjoyed the most is the opportunity to get to know each of the amazingly talented Rice student interns and help them overcome challenges and succeed in several real-world projects, such as Rice Global Website Development to improve Student/Faculty Pages, OpenScholar Template Design, Status Page Widget Development, Data Analytics for FE&P and so forth. All those real-world work assignments were designed to help interns test drive their careers and gain hands-on experiences as a professional in the IT field.

Another rewarding experience from this internship leadership journey was witnessing how the internship program was able to transform and help prepare the students for career success. Many project tasks required the interns to collaborate with other OIT staff, participate in discussions, share their ideas, and present their prototyped work. While learning new software development skills, the interns improved their soft skills for better problem solving, critical thinking, communication, and presentation. Many of the interns are international students coming from different cultural backgrounds. This internship also provided them an opportunity to be exposed to the daily operations inside OIT and learn about the American workplace culture, values, and expectations.

I am looking forward to 2019 for our next OIT sponsored summer internship program for Rice students!

photo of 6 summer interns

 

 

 

Five of the 10 summer interns.

From left to right: Yijun He, Eva Ma, Kangkang Li, Weiheng Qiu, and Jialu Xu.

 

Interns’ Perspective

Yijun He: “I’ve had a fulfilling summer. OIT has provided an amazing project, which closely aligns with the real day-to-day job as a software engineer and helped me to be in touch with not only the technology, but also the industry-like work and life style.”

Eva Ma: :My mentor and the other interns were extremely helpful. They were always willing to discuss with me when I was exploring something new.”

Kangkang Li: “The benefits of the internship program included the valuable chance to experience the professional IT workplace.”

Weiheng Qiu: “When I was stuck in a problem or not sure which design was better, my mentor explained patiently to me and helped me get on the right track. This taught me a lot and gave me a deeper understanding of this project.”

Jialu Xu: “I think the most useful thing I got from this internship is that now I can showcase what I built to employers confidently to demonstrate my ability to grasp many technologies in short period of time.”

2018-2019 College Ambassadors

September 23rd, 2018 by OIT News

In each of Rice’s 11 colleges, OIT employs a College Ambassador, a resident student, to facilitate information sharing between OIT and undergraduates. For undergraduates, ambassadors serve the friendly face of OIT. For OIT, ambassadors are a vital communication channel to understand the needs of students. At the beginning of the fall semester, ambassadors introduce new students to OIT services and encourage attendance at a fall study break that provides technical tips. During the academic year, ambassadors monitor their college computing lab address student questions or relay them to the proper resources for additional assistance. If ambassadors notice patterns or higher frequency issues, they notify OIT staff.

photos of OIT Ambassadors

Tips for Good Password Security Practice

July 12th, 2018 by ehh3

 

 

 

 

 

 

The passwords that secure our accounts guard some of our most important personal information. As part of good password security practice:

DON’T….  

1. Use birthdays, names, or dictionary words

2. Reuse passwords across multiple accounts                 

3. Make passwords too short (6 characters is not enough)       

4. Tell anyone else your passwords                                                            

5. Store passwords in plaintext                                                         

6. Use keyboard patterns, like “qwertyasdf”                                         

DO….

1. Create a unique, complex password for every account

2. Make passwords 12-16 characters in length

3. Use truly RANDOM sequences of characters!!!

4. Use a password manager, such as 1Password

5. Keep your passwords secret, even from trusted friends and family

 

But rules were made to be broken, you say!

So were passwords.

Google GSuite Users and Mobile Devices

June 21st, 2018 by OIT News

This is a reposting of an email sent to Rice community.

 

Greetings faculty, staff and students,

For increased security of mobile device access to all Google GSuite applications
and data, Google will be updating their mobile management policy starting on
6/18/2018.

What does this mean for the Rice organization and its Google GSuite users?

Once basic mobile management has been enabled for Rice, all end users will be
required to have a screen lock or passcode on their mobile device in order to
continue accessing GSuite data from their mobile device.

Any mobile devices running versions Android 6.0+ or iOS 8.0+ are supported.

If you have any questions about this change, or need assistance in setting up a
screen lock or passcode on any of your mobile devices, please contact the
Rice Help Desk at 713-348-4357 or at helpdesk@rice.edu.

Sincerely,
Mike Dewey
Director – Campus Services
Office of Information Technology

Welcome Summer Interns!

June 20th, 2018 by OIT News

OIT hired nine graduate students and one undergraduate for the new summer internship program in support of the V2C2 goal to offer more work opportunities for Rice students.  Zheng Fan is coordinating this new initiative and is assisted by OIT staff mentors, John Mulligan, Henry Nguyen, Laura McCord, Chris Brown as well as Terie McClintock from FE&P. Zheng, John, Chris and Matt Barnett participated in the Center for Career Development’s Career and Internship Expo in February to recruit Rice graduate students for these internships.

2018 CIO 100 Award Winner

May 22nd, 2018 by OIT News

This is a reposting of a Rice News article.

by Matt Wilson, Rice News

May 7, 2018

Rice University and its Information Technology (IT) staff were selected as a 2018 CIO 100 Award winner for work related to Hurricane Harvey. This highly competitive award program recognizes organizations around the world that exemplify the highest level of operational and strategic excellence in IT. CIO is part of IDG, the world’s leading technology media, data and marketing services company. Representatives from the winning companies will be honored at the CIO 100 Symposium and Awards Ceremony Aug. 15 in Rancho Palos Verdes, Calif.