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Student Tech News

Newsletter distributed to Rice undergraduates on September 1st, 2020

Highlighting services and resources for undergraduates • Fall 2020

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video conferencing screen with student caricatures
Artwork by Riley Holmes (Wiess ’21)

Student Tech News

Welcome to the fall semester from the Office of Information Technology (OIT)! This newsletter has a few service reminders including how to get help. OIT can assist with online course issues, connecting to the campus network, using Canvas (Rice’s Learning Management System), diagnosing computing problems, and more. Each college has a student OIT Ambassador to direct you to our services as well– meet them below.

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Remote Learning

Check out these resources to support your remote experience.

While each student may have different needs, there is a Preparing for Remote Learning checklist with considerations to prepare for and enhance your remote learning experience. The Rice University Guide to Remote Learning provides an overview of resources with step by step instructions. You may also want to view the Student Guidelines for Remote Learning for suggestions and guidelines on participating in online meetings.

Online meetings and interactions can be an excellent way to stay engaged, get help when you need it, and feel supported. Zoom License accounts are available to all Rice faculty, staff, and students. Your instructors may use Zoom in Canvas for courses. You can also use it to schedule meetings or study sessions with other students. If you use Zoom, keep it updated so you will have the latest security fixes to prevent Zoombombing and other potential privacy issues. Google Meet is an alternate tool for virtual meetings and is accessible through the GSuite platform.

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Tools and Resources

Reminders about available services.

 

Software

A number of software products are available for free or at a discounted rate to current students. Check out the list of Software Available to Students. Free products that can be installed on a personal computer include Microsoft 365, Matlab, SAS, SPSS, Mathematica and more. Discounted prices are available for Adobe Creative Cloud, Maple, and others.

Houston: If you are living and studying in Houston, please either download the software to your own computer or use a computer on campus.

Outside Houston: If you are fully remote outside Houston and are unable to download the software to your computer and need to access software for your class, please have your professor email teaching@rice.edu. We have a limited pool of VDI (virtual desktop infrastructure) computers that will be available to students studying fully remote that can’t download software to their computer.  (Note: The VMWare Horizon access to computer lab software from the spring has been deactivated.)

For your reference, view the online list of software availability locations.

Network Connections

Campus: Wireless connections are available in all buildings across campus and limited outdoor areas. The classroom tents and the open air tents have wireless service.

Colleges: During the summer, new access points were added to eight of the colleges. The remaining three colleges (Duncan, McMurtry, and Sid Rich) will have new access points installed over the winter break. If you want to take advantage of faster and more reliable network services by using the wired network in your room, you will need an ethernet cable and perhaps an adapter. Search online retailers for Ethernet Patch Cables (RJ45 Cat-6), which are sold in a variety of lengths. Read more.

Off campus: One of the challenges of learning remotely can be your home Internet service. If you are having issues, check out these helpful tips for optimizing your network connection.

Printing

If you are on campus and want to print, you can print in Fondren Library and Mudd Lab for a small fee. (Printing costs 7 cents per page for black ink and 35 cents per page for color. Posters and architecture/engineering plots can be printed in color on plain paper for $3 per linear foot and on glossy paper for $7 per linear foot in Mudd Lab only). Printing charges are included in your bill from the Cashier’s Office.

Tools and Systems

As a member of the Rice community, you will use a variety of resources to complete tasks. To learn more about a resource, search in OIT’s KnowledgeBase (kb.rice.edu).

Canvas – academic course system
Esther – administrative system
Email – managed by Google
Storage – use Google Drive or Rice Box
Labs – computers, software, and printers

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Need help?

Contact us with your tech questions.

The OIT Help Desk is the centralized contact for information technology support services including account management, connectivity to Rice network, password reset, general troubleshooting, mobile device support, VPN configuration, and email setup. If you are having problems setting up your Rice accounts, contact us this summer (see below). All technical support will be contactless this fall so you can call, email, or fill out a request for help form.

OIT Help Desk

8:00 am – 5:00 pm, M – F
(except holidays)

Request help:

713-348-HELP (4357)
https://oit.rice.edu/request-help
helpdesk@rice.edu

Search KnowledgeBase for online instructions:
https://kb.rice.edu

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Meet the OIT Ambassadors.
Reach out for advice.

Each college has an OIT Ambassador to send you computing updates and to help you find the computing services that you need.

Photos of the OIT college ambassadors

 

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