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Office of Information Technology

Student Tech News for Undergraduates, Fall 2019

This message was distributed to the Rice community on October 3, 2019.



Student Tech News, Fall 2019 (photo of student with poster)
OIT offers computing services and resources from poster printing to troubleshooting to free/discounted software.


Updated Registration System

This fall, new undergraduates enrolled in courses using an updated registration system that was developed in conjunction with the Office of the Registrar and Academic Advising. Students communicated the importance of being able to plan out their schedule, search by subject, keyword, course number and/or the day/time of the week. In addition, students wanted a visual representation of their schedule, links to course and instructor evaluations and other miscellaneous details about courses, all within one window. The upgraded system delivers that. All students will use the new system for spring registration.

Adobe Creative Cloud

Students can use Adobe Creative Cloud applications (Photoshop, Illustrator, InDesign, and more) on Rice computers in the labs including Fondren Library. Initially, you will need to set up an AdobeID so you can login via lab workstations to access the suite of Adobe products. Learn more.

Student Input

Last spring, an OIT service team was formed to look at the student digital experience while at Rice including registration, communication, learning management systems, classrooms, wireless, and other technological interactions. Many suggestions gathered at focus groups have already been implemented and others are in progress. If you would like to participate in the next focus group session, email  ITinput@rice.edu.



Free and Discounted Software

Undergraduate students are eligible for free or discounted software.

Printing Posters

The Mudd Lab Operations Center has five plotters for printing posters. You can find instructions on printing in this KnowledgeBase article. OIT Help Desk staff in Mudd 103 can help you as well. The Operations Center is open Monday – Friday: 8:00 am – 2:00 pm, 3:00 – 5:00 pm. The OIT Help Desk is open Monday – Friday: 8:00 am – 5:00 pm.

The cost of printing posters is $3 per foot for plain paper and $7 per foot for glossy paper. (See also rates and locations for other OIT lab printers.) Printing charges are billed via your Esther account each month. You should review your print charges periodically looking in Esther under the Student Services tab.  Once the charges are submitted, the Cashier’s office cannot adjust the balance. You can request a refund for print jobs due to  a malfunction of the printer (smudges, faint toner, etc.) at the OIT Help Desk (Mudd 103) within seven days.



Technology Help

OIT’s Help Desk is the central point of contact for computing help and support. OIT Help Desk staff answer technical questions and route service requests to other OIT professionals. You can submit requests any time via an online form. You can also call (713-348-HELP (4357)) or drop by (Mudd 103) during office hours (Monday – Friday: 8:00 am – 5:00 pm, excluding holidays). Student consultants are also available in the evening on the first floor of Fondren Library (Sunday – Thursday: 7:00 – 11:00 pm).

Canvas Support

At the beginning of each semester, you can take a student Canvas workshops (see the Canvas Training Center). Telephone or chat support is available for Canvas–24 hours a day, 7 days a week. For chat links and phone numbers, click on the Help icon when logged into Canvas or see this KnowledgeBase article.

Online Resources

To learn more about the Office of Information Technology’s services, go to the OIT web site, https://oit.rice.edu. For an easy-to-search source of instructions about services and tools, use the OIT KnowledgeBase at https://kb.rice.edu. Use the IT Status Page at https://status.rice.edu to check for any system outages or to subscribe to updates on specific services.

OIT Ambassadors

Each college has an OIT Ambassador to help you find the computing services you need as well as monitor your college’s lab for issues and to refill paper in the printer.

Photos of the OIT College Ambassadors

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